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Plans

computer health

Preventive Maintenance Service Plans

Starting at $22 per month per computer.

Everyone knows that a new computer runs great but after a few years it starts to slow down. This is because things become cluttered and unorganized. Let a professional give it an occasional clean, update and optimize and it will keep running like new for most of its life. With our Preventive Maintenance Service you can have peace of mind knowing that your computers are in top performance! We will remotely checkup on your computers and servers them regularly to ensure the latest updates are installed, verify the integrity of your backups, check error logs, clean up temp files, run an antivirus scan, remove any threats found, and make recommendations for enhancing the effectiveness of your IT investment.

Our maintenance plans include a discount for all our additional services. As an added bonus for businesses, all employees will also receive a discount for any work that needs to be done on their personal computers. Also, we will come out periodically on-site to remove the dust from your computers and inspect hardware components including fans, capacitors, keyboards, mice, and monitors.

Monthly Preventive Maintenance is $35 per month per computer:*

You get all the following remote IT services on a monthly basis
  • Ensure that any relevant Microsoft updates are installed
  • Check and install Adobe & Java updates
  • Verify integrity of backups
  • View error logs for issues
  • Validate anti-virus protection is up-to-date
  • Anti-virus update and perform quick scan
  • Remove temporary files
  • Check start up entries
  • Make recommendations for enhancing the effectiveness of your IT investment with a monthly report
  • 15% discount on additional services and in-shop priority service for covered computers and personal machines not covered by this plan (employees included)

You will also receive the following on-site services every 3 months:
  • Verify computer fans are functioning properly
  • Ensure hardware is in working condition (keyboard, mouse, monitor, disk drive & capacitors)
  • Cleaning of computer, keyboard, and mouse with canned air or pc vacuum
  • Clean keyboard and mouse with approved anti-bacterial formula


As an added bonus for businesses, all employees will also receive a discount for any work that needs to be done on their personal computers.


Quarterly preventive maintenance service is $64 every 3 months per computer but can be billed at $22 per month per computer:**

You get all the following remote IT services on a quarterly basis
  • Ensure that any relevant Microsoft updates are installed
  • Check and install Adobe & Java updates
  • Verify integrity of backups
  • View error logs for issues
  • Validate anti-virus protection is up-to-date
  • Anti-virus update and perform quick scan
  • Remove temporary files
  • Check start up entries
  • Make recommendations for enhancing the effectiveness of your IT investment with a monthly report
  • 10% discount on additional services and in-shop priority service for covered computers and personal machines not covered by this plan (employees included)

You will also receive the following on-site services every 6 months:
  • Verify computer fans are functioning properly
  • Ensure hardware is in working condition (keyboard, mouse, monitor, disk drive & capacitors)
  • Cleaning of computer, keyboard, and mouse with canned air or pc vacuum
  • Clean keyboard and mouse with approved anti-bacterial formula


Contact us to setup a preventive maintenance service plan

* Note: Servers count as two computers. 3 computer minimum. For each on-site service call, the hourly charge is also the minimum charge (15% discount for preventive maintenance customers and their employees). Additional time billed at 30 minute increments rounded up. All service rates are for labor charges only and excludes costs of parts. By scheduled appointment only.

**Note: Servers count as two computers. 3 computer minimum. For each on-site service call, the hourly charge is also the minimum charge (10% discount for preventive maintenance customers and their employees). Additional time billed at 30 minute increments rounded up. All service rates are for labor charges only and excludes costs of parts. By scheduled appointment only. Monthly billing requires a 3 month minimum agreement.

Our Guarantee

Hardware repairs come with a 30 day labor warranty. If your computer breaks down with the same problem within 30 days of the repair, we will fix it at no labor cost to you. Any warranty work must be inspected, diagnosed, and performed by an Alpha Computer Experience computer repair technician or the warranty is void. No warranty for virus/malware/adware infections, operating system crashes, or software issues. Parts used for repair, or any equipment/supplies sold to you are subject to the manufacturer's warranty only. Most manufacturer warranties generally last about 12 months. Please ask us for details to specific parts, equipment, or supplies that you purchase. All sales are final. No refunds. If you are not 100% satisfied with any of our services, Alpha Computer Experience will do everything reasonable to resolve the problem for you.

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