Rates & Pricing

Rates & Pricing

On-Site Service Call $95/hr.
In Shop Service $70/hr.
Remote Support $35/30min.
On-Site Emergency $125/hr.

Affordable & Competitive Pricing

We pride ourselves on solving issues.
No Fix. No Fee.

We offer common fixes and upgrades at a flat price if you can bring it into our shop. We also offer pickup and drop-off services for convenience. Below you will find our competitive pricing for our computer repair and consulting services. You can always give us a call or email us for a free quote.

We encourage our preventive maintenance plans to keep your computers up and running while also receiving a discount on labor for any future visits. Customers who sign up also can receive up to 20% off labor on additional services, including employees personal home computers.

Hourly Pricing

  • In-Shop Service $70/hr.

    You may drop-off your computer at our shop. We usually only need your computer, which is the box. We don't usually need your monitor, keyboard, mouse, or any cords. For laptop repairs, be sure to bring in your AC power adapter, which is the power cord you use to charge your laptop. We will diagnose your computer and call you with an estimate. Most repairs are done within 2-4 business days or less. By scheduled appointment only. Not to exceed $150 per computer.

  • On-Site Service Call $95/hr.

    On-Site service is available in the Chicagoland area and suburbs but must be scheduled in advance. 1 hour minimum charge. Additional time billed at 30 minute increments. Our business provides on-site service to Oak Brook, Bolingbrook, Naperville, Woodridge, Lisle, Plainfield, Aurora, North Aurora, Warrenville, Downers Grove, Westmont, Darien, Lemont, Romeoville, Joliet, Oswego, and surrounding areas. We require someone 18 years of age or older to be present.

  • On-Site Emergency $125/hr.

    If your computer or network needs emergency service, we will make it a priority and send a technician to your location as soon as possible, usually within the first hour or two, during our normal business hours. This is for business critical or time sensitive systems. 1 hour minimum charge. Additional time billed at 30 minute increments at emergency service rate.

  • Basic In-Shop Repair Estimate Free

    Please call us when you need your computer serviced. We will spend a few minutes to determine the issue. If the problem requires an on-site service call or advanced diagnostics, we can do that too. For advanced troubleshooting, there is sometimes a minimum charge of $35.

  • Pick-up / Drop-Off Service $25/trip

    We will pick-up your computer for repairs and drop-off after it has been fixed. Parts and labor are additional, On-site service is additional.

  • Remote Support $35 per 30min.

    Let us connect to your computer remotely. You can see what we are doing in real-time. Great for troubleshooting software issues, program installs, and updates. We provide remote assistance for error messages, slow computers, email problems, consulting, and much more. If your computer has an active high-speed internet connection, can open a browser, and view our website, we typically can fix it remotely. By scheduled appointment only. Evening appointments are available upon request.

Flat Rate / Packaged Deal Pricing

  • Complete Virus Removal $100

    Viruses and malware infections are serious as they can do a lot of harm to your important documents and files as well as steal your information. Bring in your computer and we will completely remove malicious threats from your computer. Afterwards, we will ensure that your operating system and programs are working properly again. We will also give your computer a software tune-up. Most repairs are done within 2-4 business days or less. By scheduled appointment only.

  • 512GB Class SSD Upgrade Package $200

    Increase the speed and performance of your computer, Mac or laptop by up to 10x with a solid-state drive (SSD) upgrade. Includes installation, data transfer and brand name 512GB Class SSD. (High end NVME drives and units that require extensive disassembly may have added cost)

Get Regular Maintenance - Have Reliable Computers​

Don’t wait for something to blow up before you have it fixed. Having someone knowledgeable look at your computers a few times per year is essential for maintaining reliable computers. We offer several different levels of maintenance to suit many types of businesses. 

Everyone knows that a new computer runs great but after a few years it starts to slow down. This is because things become cluttered and unorganized. Let a professional give it an occasional clean, update and optimize and it will keep running like new for throughout its life.

With our Preventive Maintenance Service you can have peace of mind knowing that your computers are in top performance! We will remotely checkup on your computers and servers regularly to ensure the latest updates are installed, verify the integrity of your backups, check error logs, clean up temp files, run antivirus scan, remove any threats found, and make recommendations for enhancing the effectiveness of your IT investment.

Our maintenance plans include a discount for all our additional services. As an added bonus for businesses, employees that receive maintenance, on their work computer, will also receive a discount for any work that needs to be done on their personal computers. Also, we will come out periodically on-site to remove the dust from your computers and inspect hardware components including fans, capacitors, keyboards, mice, and monitors.

Preventative Maintenance Plans

Basic Plan

(Every 6 months)
$ 150 / PC / Year
  • 15-plus point checks & optimizations
  • $75 per PC per visit discount
  • Plus 10% off labor for any other service (employees personal home computers included)
  • Standard turnaround times and after hours availability is additional

Plus Plan

(Every 4 Months)
$ 192 / PC / Year
  • 15-plus point checks & optimizations
  • $64 per PC per visit discount
  • Plus 15% off labor for any other service (employees personal home computers included)
  • Priority turnaround times and after hours availability is additional
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Popular

Pro Plan

(Every 3 Months)
$ 256 / PC / Year
  • 15-plus point checks & optimizations
  • $64 per PC per visit discount
  • Plus 20% off labor for any other service (employees personal home computers included)
  • Express turnaround times and after hours availability at no extra charge

Unlimited Plan

(Every 3 Months)
$ 480 / PC / Year
  • 15-plus point checks & optimizations
  • $0 per PC per visit discount
  • Employees receive 20% off service labor for their home computers
  • Express turnaround times and after hours availability at no extra charge

Our custom 15-plus point checks and optimizations includes:

  • Updates to Windows/Mac operating system
  • Perform standard software updates
  • Verify integrity of disk drives and backups
  • Computer performance checkup
  • View system error logs for issues
  • Anti-virus update and perform quick scan
  • Inspect computer for viruses, malware, and unwanted addons
  • Remove temporary files
  • Check start up entries
  • Check system temperatures
  • Remove dust when necessary
  • Verify computer fans are functioning properly
  • Ensure hardware is in working condition (keyboard, mouse, monitor, disk drive & capacitors)
  • Cleaning of computer, keyboard, and mouse with canned air or pc vacuum
  • Make recommendations for enhancing the effectiveness of your IT investment
  • Plus additional checks and optimizations!

As an added bonus for businesses, employees that receive maintenance, on their work computer, will also receive a discount for any work that needs to be done on their personal home computers.

*Note: Servers count as two computers. 3 computer minimum for any plan. Usually 1 – 2 hours per computer per visit. For each on-site service call, the hourly charge is also the minimum charge. Additional time billed at 30 minute increments rounded up. All service rates are for labor charges only and excludes costs of parts. Employee personal home computers discount only applies to employees that have their work computer covered by a maintenance plan. By scheduled appointment only.

Our Guarantee

Hardware repairs come with a 30 day labor warranty. If your computer breaks down with the same problem within 30 days of the repair, we will fix it at no labor cost to you. Any warranty work must be inspected, diagnosed, and performed by an Alpha Computer Experience computer repair technician or the warranty is void. No warranty for virus/malware/adware infections, operating system crashes, or software issues. Parts used for repair, or any equipment/supplies sold to you are subject to the manufacturer’s warranty only. Most manufacturer warranties generally last about 12 months. Please ask us for details to specific parts, equipment, or supplies that you purchase. All sales are final. No refunds. If you are not 100% satisfied with any of our services, Alpha Computer Experience will do everything reasonable to resolve the problem for you.

Note: For each on-site service call, the hourly charge is also the minimum charge. Additional time billed at 30 minute increments rounded up. All service rates are for labor charges only and excludes costs of parts.

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